Support

Email: jon@thejonmartin.com

Response time: we aim to reply within 2 business days, Monday to Friday, US Eastern time.

Language: English.

Support is by email only.

Apply

A free beta is open for 3 portals, in exchange for feedback. Apply by emailing jon@thejonmartin.com with your HubSpot portal ID and a note that you want the Portal Fixer beta. This page does not set a start date.

Applying does not turn writes on. A Super Admin installs the Portal Fixer HubSpot app from the setup guide. The beta is invite-only. If the account is not on the beta list, Portal Fixer does not keep the connection.

What support covers

Support covers the product: how Portal Fixer works, a defect, billing questions for a Portal Audit plan, and disconnecting the app.

Support does not include HubSpot consulting, strategy, implementation, or admin work in your HubSpot account. If a request is outside the product, we will say so. We may suggest an independent HubSpot partner. We are not responsible for their work.

What to include

Email jon@thejonmartin.com from an address on the HubSpot account and include:

• The HubSpot portal ID
• What you were doing, what you expected, and what happened
• The fix you mean, if you are asking about a catalog item

Please do not send passwords, access keys, or an export of your contacts.

Useful links

• How it works
• Setup guide and Fix Catalog
• Pricing, which links to the Portal Audit plans
• Start with the free audit